Frequently asked Questions
The following is what others have already asked. It may be helpful for you to read.
Q. How will I know I have an actual booking?
A. You only have a booking when you have paid your reservation deposit and have a Reservation Number. If you do not have a Reservation Number you do not have a booking.
Q. Does the RV have air conditioning?
A. All of our units have air conditioning with the exception of our Tent Trailers.
Q. How will I know if my site has enough power to run the air conditioning?
A. When booking your campsite ensure that it supplies a minimum of 30 Amp power.
Q. My site has no sewer hook-up. What happens when the holding tank gets full?
A. It is the responsibility of the renter to have the holding tank emptied. The campgrounds have a list of companies that will come to your site for approximately $25.
Q. How long will the holding tanks last?
A. With a family of four it lasts about four days with moderate use. We recommend to use campground showers and other facilities. Take care not to leave the toilet running!
Q. Can I tow the unit myself?
A. No, none of the units are for self-tow.
Q. Is propane supplied?
A. Yes it is, however, if there is excessive use it is up to the renter to refill the tank. You do not have return the tank full.
Q. Do you supply Barbecues?
Q. How far does the electrical cord reach?
A. With the extension it will reach 50 feet.
Q. Can we rent other than from Saturday or Sunday?
A. Not during our peak summer months. You can rent from any day during the off season from Sept 6 to June 20th.
Q. Are there porta potties in the tent trailers?
A. No.....but there are toasters and coffee makers!
Q. If we are at a campground with Cable hook-ups for T.V. do you supply the cable?
A. To have cable T.V. you must bring your own cable. You can use the TV for Video viewing without cable though!
Q. When are the final rental charges and damage deposit due?
A. All Charges and damage deposits are due 14 days in advance of the rental date with no exception. It will automatically be charged to the credit card on file unless instructed otherwise.
Q. How soon do I get my damage deposit refunded?
A. Normally damage deposits are refunded on the Monday after you leave and after the unit has been inspected for damage. It may take several days for the refund to show on your account. This is due to Credit Card company policies and beyond our control.
Q. What time will my RV arrive at our campsite?
A. Between 2 - 5 PM. The earliest it might arrive is 2 PM. The average time is approximately 4 PM.
Q. What time do we have to be out of the Trailer on the day we leave?
A. Check out time is 10 AM sharp with no exceptions.
Q. Will the awnings be set up when we arrive?
A. It is the responsibility of the renter read the instructions provided in the unit and to set up their own awning. If for some reason you encounter difficulties you could ask your neighbor who has probably been doing it for years! Please note* Should you choose to use the awning you do so at your own risk and will be responsible for any damage that may occur do to wind etc.
Q. Do you book the campsite for us?
A. No, it is the responsibility of the renter to choose the campground and arrange the site ensuring the site will accommodate the size of the Trailer you are renting from us. You do not have to book the site for our Combo Packages on site 120 & 121..