A 24 hour grace period from time of booking applies after which time a $75 per week cancellation fee will apply.
A $200 cancellation fee per week of rental will apply if canceled after 60 days of original booking.
There will be no refunds on payments made if canceled within 30 days of beginning of rental. Management has the right to refuse rental if original agreement is partially canceled or altered by the renter. This is due to the scheduling of deliveries of 34 units. Scheduling is done in advance based on the rentals booked, therefore it may not be possible to pick-up or deliver if a particular rental is canceled wholly or partially.
The use of awnings is the sole responsibility of the renter. Should you not wish to be responsible, please leave the awnings retracted in the upright position.
There is ZERO tolerance for damaged awnings. If the awning becomes damaged during your stay you will pay for the repair. After each unit is picked up and before it is delivered to you all awnings are checked and inspected by our drivers and our Technical Service Adviser. Repairs are executed when damage is found. This ensures that each awning on every trailer is in perfect working order and damage free upon delivery. It also enables us to bill the damage to the responsible renter.
IF YOU CHOOSE TO USE THE AWNING
Please use awnings safely and carefully. Be sure to lower one side slightly during heavy rain to allow drainage, and retract awning during any windstorms to prevent damage. Ensure that awnings are raised high enough so that the entry doors do not rub, or tearing can occur. Full instructions will be supplied with the trailer
NEVER LEAVE THE AWNING UN-ATTENDED
NEVER LEAVE THE AWNING OUT WHILE IN BED.
DO NOT HANG ANYTHING ON THE AWNING ARMS.
DO NOT ALLOW CHILDREN TO HANG OFF THE AWNING ARMS.
NEVER, NEVER LEAVE AWNINGS OUT IN THE WIND.
Maximum Allowed Per Unit:
1 Family (2 Adults and 4 Children)
For Our Combo Sites only:
One (1) vehicle No Tents are allowed.
Should damage occur (i.e. improper use of awnings, etc.), do not have repairs done without first notifying the Rental Company. Repairs that are unauthorized and poorly done may be rejected and have to be done over again at extra cost to the customer.
Stationary trailers that we deliver and set up include damage insurance in the rental price, with a deductible of $300. Deductibles for insurance claims due to customer damage will be taken out of the damage deposit first, and any excess billed to the customer's credit card number on file.
All units will be delivered between 2 and 5 PM on the day of your arrival. They will be picked up at 10 AM on the day of your departure.
Once a Travel Trailer, 5th wheel or tent trailer is positioned on a site it must stay in that spot until WE pick it up.
Under no circumstances will you move one of our units.
If you move one of our trailers immediate eviction and forfeit of your damage deposit will occur.
Trailers on Non-Sewer Sites:
RV Days does not charge for taking your trailer to a sani dump to empty the holding tanks upon your departure and before the next delivery. However, it is the sole responsibility of the renter to have someone come to your site and dump the tanks if you should fill the holding tanks during your stay. It is normal to fill the tanks within 3 days with minimal use. Showers could fill the holding tank in 1 day. We suggest you use the campground facilities at all times except for night breaks. Take care when doing dishes to use a basin so the water can be thrown out instead of going down the drain.
If you feel that you may need to have the holding tanks dumped during your stay, we suggest you arrange with the campground office for a scheduled delivery.
Please be aware that ALL holding tanks have been dumped and re-checked as the gauges in the trailers are always incorrect, before being delivered to you.
A reservation deposit of $200 per week of rental is required to hold a unit at time of booking. All rental fees, delivery fees and taxes must be paid 30 days prior to rental. Balance due will automatically be charged to the credit card on file unless instructed otherwise. (Reservation deposits will form part of payment).
A $400 damage deposit (pre-authorization) must be paid 14 days prior to rental.
We accept Visa, and MasterCard for deposits and the balance due 30 days in advance of booking.
Special note: ALL UNITS ARE NON-SMOKING and NO PETS ALLOWED INSIDE THE UNIT.
A/C units that malfunction during a rental period will be repaired as quickly as is reasonably possible. Be aware that A/C repairmen are extremely busy during the summer holiday season, and cannot always provide same-day service. Therefore, we have to allow 72 hours to respond for failed Air Conditioning.
The rental company will provide fans if needed.
RV air conditioning is not designed for use over extended periods of time. They can ice up if left on for too long, especially if set too cold or if doors and windows are left open. Turn the A/C off if you plan to be out of the unit for any length of time.
If icing occurs, you will notice very little airflow from the vents and a lack of cooling. Should this happen, turn the A/C off for up to 6 hours minimum to thaw out.
TVs or Stereos:
Be a good neighbour when using the TV/VCRs or Radio/Stereo/CD Players,
as noise carries far in campgrounds. Failure of TV's, DVD players
or Stereos is not considered a breakdown, and will not be fixed
during a rental period.
PLEASE NOTIFY US IMMEDIATELY IF YOU SEE DAMAGE OF ANY KIND IN THE
Sometimes we know about the damage and have not been able to repair
it before your rental but it is better to let us know just in case
we missed it. ie: blinds, coffee pot not working etc..
Units must be returned clean and undamaged or charges will apply.
In regards to cleaning, we ask that all dishes and utensils be washed
and put away. All counters, table tops, sinks, tubs/showers, and
appliances should be wiped down. The inside of ovens, microwaves,
and refrigerators should be wiped clean. Floors should be swept,
and any spills on carpets or upholstery wiped up. If a carpet needs
professional cleaning due to excess spillage etc. a cleaning charge
of $100 will apply.
$100 will be charged for exceptionally unclean units. ie: dirty
dishes, sinks, tubs, floors, garbage left etc. A $200 Service charge
will be applied for emptying and cleansing holding tanks if allowed
to back up into bathtubs or sinks on unsewered sites.
Each trailer comes with cleaning supplies and a mop, broom and dustpan.
There is no smoking allowed in any of the units. Do not allow friends or visitors to smoke in the units or you will be responsible for the cleaning charges. If there is evidence of smoking in a trailer there will be a $400 charge.
Bookings are NOT automatically carried over to the next year. If you want to book for the following year you must call and get a Reservation number and give us your credit card number for the $200 per week reservation deposit. If you do not have a Reservation # and you have not been charged a deposit you do not have a Reservation. To guarantee your same trailer for the same time next year you must book prior to October 1st. After this date bookings are open to everyone on a first come first serve basis.
Pets are not allowed inside the trailers. A cleaning charge of $100 will apply when there is evidence of a dog or cat in the trailer.
When staying in campgrounds without sewer hook-ups there is a $20 dumping charge. Use public washrooms as much as possible to avoid overfilling the holding tanks. NOTE: Our trailers are delivered with the holding tanks empty. Holding tanks that need to be emptied prior to pickup date are the renters responsibility. A $200 Cleaning and cleansing charge will apply for units not on sewer where the tanks have not been emptied and allowed to overflow into the bathtub and or sink.
If raw propane is smelled, turn off main propane tank immediately until source of leak is found (stove burners left on is a common problem; do not let small children play with stove knobs).
Service Charges (minimum):
$100 - if you lock yourself out and require assistance to get back in.
$ 50 - if you lose your keys
$400 - evidence of smoking in trailers.
$100 - Carpets returned dirty where professional cleaning is required
$100 - Cleaning charge for pets in the trailer.
$100 - Cleaning charge for exceptionally unclean units as outlined in "Unit Cleaning/Damage"
$200 - Emptying and cleansing charge for units not on sewer where the tanks have not been emptied and allowed to overflow into the bathtub and or sink.
Lost or damaged equipment - as per price list
$10 - Processing fee for installment payments requested on balance due instead of one payment applied 30 days prior to Rental date as stated.
By authorizing RV Days Holiday Trailer Rentals to apply the damage deposit amount of $400 against your credit card, you are also authorizing RV Days Holiday Trailer Rentals to apply any of the extra fees necessitated due to non-compliance to our policies, as described above.
Don't hesitate to call if you have any problems or questions about the trailer you are renting. Our emergency cell phone number is (250) 462-0707 days and evenings.
Due to the volume of deliveries on Saturday and Sunday we cannot answer general inquiries until later the following week.